Operations Manager – Dental

Operations Manager – Dental

Requirements

• Ability to manage installations
• Excellent Leadership skills
• Strong organizational skills
• Intermediate troubleshooting skills
• Proven ability to work with confidential information
• Ability to present preventative maintenance to customers
• Independent self-starter
• Intermediate computer skills
• Understanding and ability to explain HSD specific dental plans
• General understanding of the trades (plumbing, electrical, construction, etc.)
• Interpersonal/ communication skills
• Proven ability to administer on time and accurately (work orders, SRs, concur, e-time, RMA’s, 2579 reporting, etc.)
• Firm understanding of all company policies and local government regulations

Responsibilities

• Ensure all equipment technicians in the assigned geography are executing corporate and strategic initiatives related to installation, safety, regulatory, security and compliance.
• Support District Service Coordinator team as they streamline efficiencies in equipment technician schedules and accommodate escalated emergency requests, routine requests, and ensure efficiency of technician scheduling time to meet customer needs.
• Responsible for oversight of all inventory within the assigned geography, including tool, van, equipment & center inventory to ensure auditing protocols are followed as required.
• Responsible for attending Equipment Planning Meetings (EPM) to provide updates to the team and customers on project progress and provide solutions to internal and external issues that arise.
• Responsible to ensure all TSMs in assigned geography are engaged and effectively utilizing the Primary Project Management Software Programs (Trello and Salesforce).
• Hold Lead Installation Technicians and Lead Technicians accountable to daily management of installation project schedules and track daily progress.
• Accountable to ensure relationships with 3PL’s and offsite provide proper level of support to assigned geography to manage inventory and control last mile delivery costs.
• Ensuring high level of customer experience and overall KPI results in the assigned geography.
• Work closely with the NASA Project Leadership Team to manage district North American Strategic Accounts (NASA) as needed to meet customer needs.
• Execute on all National and district programs that impact service with a focus on technical service and break/fix processes and completion of Preventive Maintenance Agreements, ensuring maximum customer satisfaction.
• Ensure technicians are held accountable for accurate and timely completion and close out work orders, RMAs, technical training requirements, and additional KPI metrics as required.
• Review, manage and approve all Equipment Technician expense reports.
• Responsible for all district rental equipment inventory and customer billing.
• Manage and resolve TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary.
• Recognize team members, hold technicians accountable, regularly coach and counsel technicians towards attaining performance and career goals and ensuring there is appropriate focus on high potential talent.
• Responsible for Equipment Technician hiring, onboarding, professional development planning, certification completion, and continued training.
• Attend all necessary industry meetings, customer meetings and corporate meetings as required by the business.
• Collaborate with and work effectively with all internal departments to deliver customer and team success.
• Participates in special projects and performs other duties as required.

Preferred Qualifications

• Typically a Bachelor’s Degree or global equivalent in related discipline.
• Master’s degree or global equivalent a plus.