Operations Manager – Cabinetry Production

Operations Manager – Cabinetry Production

Requirements

• Minimum of 5 years of project management experience in a luxury kitchen or bath design environment, with a strong blend of product knowledge and operational leadership.
• In-depth understanding of custom cabinetry manufacturing, including logistics and installation processes; hands-on experience is a strong plus.
• Proven ability to lead cross-functional teams, manage complex timelines, and drive results in a fast-paced, client-focused setting.
• Demonstrated strength in problem-solving and innovation, especially in time-sensitive or high-stakes project environments.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with project management software is required.
• Exceptional attention to detail, documentation, and organizational skills, with the ability to manage multiple priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to present ideas clearly, listen actively, and build consensus.
• PMP Certification or equivalent project management credentials are a plus. Travel required up to 40% to client sites, showrooms, and corporate offices as needed.

Responsibilities

• Lead a team and cross-functional partners overseeing cabinetry logistics, technical design, and installation services, fostering a client-first mindset and a culture of continuous improvement.
• Resolve service escalations related to cabinetry with urgency and professionalism, ensuring client satisfaction through timely, effective solutions.
• Manage quarterly shipping forecasts and maintain executive-level reporting dashboards to track performance metrics and project milestones.
• Oversee the Certified Installer Program, including the vetting, onboarding, and training of new installers to uphold quality and service standards.
• Conduct training sessions and provide ongoing support to team members to enhance technical skills, service delivery, and overall performance.
• Champion a culture of innovation, modeling company values and encouraging process enhancements across all cabinetry operations.
• Develop and implement concierge-level service standards for cabinetry projects, ensuring alignment with luxury client expectations.
• Manage showroom cabinetry projects, including timeline oversight and cross-functional coordination to ensure stakeholder alignment and clear communication.
• Leverage technology to optimize project management workflows and monitor client satisfaction metrics, including Net Promoter Scores (NPS).
• Build and maintain strong relationships with internal teams and external partners, promoting collaboration and a shared commitment to service excellence.
• Other duties and accountabilities as assigned.

Preferred Qualifications

• PMP Certification or equivalent project management credentials are a plus.