Operations Manager

Operations Manager

Requirements

• Excellent communication, interpersonal and client-facing skills.
• Excellent organization skills and ability to multitask
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts of data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.
• Associates Degree required
• Bachelors degree or higher preferred, in Social Work, Public Policy, or other related fields
• 3+ years of relevant work experience in the field. 2+ years of experience with direct supervisory or management experience.

Responsibilities

• Responsible for managing the day-to-day operations of the South Regions Employment Services team and providing effective methods in its business operations.
• Develop, interpret and implements company policies and procedures.
• Ensures compliance with these policies, prepares related reports and audits.
• Supports accurate management reporting, information flow and organizational planning.
• Manage the proper execution of standard operating procedures for the Employment Services operation.
• Lead a manager and supervisor team to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company objectives.
• Improves the operational systems and processes to support organizations and client’s goals.
• Manages and increases the effectiveness and efficiency of support services.
• Establishes accountability practices and ensures measurable outcomes.
• Coordinates communication between support and business functions.
• Leads and directs the work of the South Regions Employment Services Unit. Including Supervisors, Leads and Employment Training Advisors.
• Responsible for the coordination of all project activities within project team, management and the client.
• Provides project management and leadership.
• Provides coaching, training, and development to direct staff.
• Analyzes quality and staff performance trends to provide recommendations for improvement.
• Provides ongoing timely communication with leadership teams including senior staff from government agencies and other key stakeholders/organizations.
• Maintains a positive working relationship with the client.
• Ability to travel to all different regions based on business needs.

Preferred Qualifications

No preferred qualifications provided.