Operations Manager
| Company | Terminix |
|---|---|
| Location | Akron, OH, USA, Cleveland, OH, USA, Youngstown, OH, USA, Strongsville, OH, USA |
| Salary | $56000 – $91000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree (preferred but not required)
- 3-5 years in a management role with emphasis in customer service
- Success in training, mentoring, and coaching service professionals
- Must have excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record
Responsibilities
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service, and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly, and yearly reports, as required
Preferred Qualifications
- Bachelor’s degree (preferred but not required)
- Previous experience in a route-oriented, service environment a plus