Operations Manager
| Company | Rocket Companies |
|---|---|
| Location | Detroit, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in business administration or foundation/non-profit management or equivalent work experience
- 2 years of experience in a program/project management role
- Proficiency in the Microsoft Office suite
- Advanced proficiency in Salesforce or similar grants management software
- Ability to analyze reporting and measure outcomes to drive decisions
- Excellent written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership
- Ability to understand and respond to the client and partner needs in rapidly changing business environments
Responsibilities
- Lead the day-to-day operations and continuous improvement projects for the Gilbert Family Foundation
- Ensure peak efficiency and accuracy in grantmaking, tax, accounting, and legal processes
- Ensure optimal performance of Salesforce systems, independently design and implement changes, and conduct user acceptance testing
- Understand business problems and identify opportunities for process improvement across all areas of the Gilbert Family Foundation
- Propose projects with comprehensive plans to the Director to increase technological efficiencies
- Document business and technology processes and requirements and conduct regular review of this documentation alongside grants managers
- Perform data updates/migration using Data Loader or other applications
- Provide ad hoc support for all technology platforms including donor database, grants management platform (Salesforce) and all integrating technologies to users of the platforms both internal and external
- Monitor Salesforce outages and work with vendor/business areas to find a solution
- Evaluate and install new Salesforce releases, as well as provide training and support
- Follow and implement change management practices for a process and/or technology solution
- Oversee the Gilbert Family Foundation budget, initiate transfers between initiatives, provide reporting for the board and leadership as requested
- Work with the accounting and finance team to regularly reconcile the accounts payable system with the grants management system and maintain monthly and quarterly budget-to-actual reports
- Acts as lead relationship manager between accounting, finance and tax to ensure compliance in organizational operations including leading regular coordination meetings
- Work with the marketing and communications team to ensure adherence to budget and process
- Inform the board reporting process and provide reports as needed
- Continuously evaluate grants tools including the grants management database, grant agreement templates, grant reporting templates, etc. for efficiencies and improvements
- Identify trends in the grantmaking industry and evaluate the grants processes for continuous improvement opportunities
- Maintain consistent data tracking and reporting structures across both pillars of the Foundation
- Demonstrate proficiency in the skills required for the role of program and grants management with a deep understanding of core competencies: scope, schedule, communication, risk and issue management, and compliance
- Provide mentorship to other operations professionals and more junior team members on both the immediate team and broader GFF organization
- Collaborate with leadership to support business objectives and align team processes and policies
- Analyze and create reports necessary to carry out the functions of the team
Preferred Qualifications
- 4 years of experience in a program/project management role
- Salesforce Administration Certificate