Operations Manager
| Company | Jones Lang LaSalle (JLL) |
|---|---|
| Location | Asheville, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Minimum 4 years industry experience in corporate environment, third-party service provider, or as a consultant
- Excellent customer service, computer, managerial, and communication skills
- Ability to multi-task and organize responsibilities effectively
- General knowledge of building systems (mechanical and electrical)
- Strong interpersonal and supervisory skills
- Proficiency in MS Office, Excel, SharePoint, Teams, and CMMS systems
- Experience managing maintenance staff in a dispersed portfolio
- Ability to oversee multiple facilities of different functions
- Capability to supervise vendor performance during normal and off hours
Responsibilities
- Providing leadership for efficient operations and maintenance of facility equipment across a dispersed regional portfolio
- Maintaining client satisfaction and developing positive client relationships
- Ensuring compliance management and quality control with vendor partners
- Monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Collaborating with the regional team to drive overall account team success
- Managing work orders for maintenance team and vendors
- Enforcing company policies and safety training requirements
- Implementing and monitoring hazard control and team safety practices
- Supporting the Client in short and long-term project implementation and execution
Preferred Qualifications
- Experience in implementing cost-reduction programs and increasing productivity
- Skilled in conflict resolution and solution analysis
- Familiarity with conducting on-site inspections (monthly/quarterly/annual)