Operations Manager

Operations Manager

Requirements

• 3+ years of experience in office and staff management
• Experience‐based knowledge of compliance and HR functions
• Strong MS Office skills – Excel/Word/Outlook/PowerPoint
• Superior writing, editing and proofreading skills
• Staff supervisory experience
• Ability to multi‐task and accurately meet deadlines in a demanding environment
• Budget, purchasing or similar cost‐efficient‐decision‐making skills

Responsibilities

• Provide office and compliance management and support to the Bethesda, MD office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities
• Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed
• Hire, train, develop, and manage staff
• Aid in the provision of a ‘concierge’ level of service to brokers
• Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences
• Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed
• In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department
• Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
• Plan and coordinate office events throughout the year, including the New Year’s kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events
• Work collaboratively with offices and departments across the division and firmwide

Preferred Qualifications

• Preferred background: Real Estate ‐brokerage, legal, finance, property management
• Event planning experience
• Bachelor’s degree or relevant professional education