Operations Lead

8+ years of experience in operations, finance, or program management (B2B/SaaS/marketing preferred)
Strong cross-functional communicator who thrives in remote environments
Detail-obsessed, systems-minded, and comfortable wearing multiple hats
Experienced with budget forecasting, invoicing, and financial oversight
Familiar with legal/compliance coordination and contract workflows
Adept with project management tools

Own and optimize all core operational systems and SOPs across departments
Develop and enforce internal workflows that increase clarity, velocity, and collaboration
Train team members on tools, processes, and best practices
Oversee the back-office delivery side of partner programs, contests, and campaigns
Manage 3PL vendors and ensure seamless global shipping and reward fulfillment
Monitor export compliance (e.g., lithium batteries, denied party checks, known persons, etc)
Track and forecast revenue, partner billing, and expense reconciliation
Support SOW execution, invoicing schedules, and vendor payments
Assist leadership in annual and quarterly budgeting cycles
Liaise with the corporation’s legal, finance, and procurement teams
Ensure strict compliance with privacy (GDPR, CCPA), export, and financial policies
Coordinate contract review, approval, and archiving for sponsors and contractors
Maintain and manage SaaS tools used by the team
Evaluate new tools and lead successful team-wide adoption
Triage help desk issues and improve internal support experiences
Support hiring, onboarding, and performance tracking processes
Drive employee experience improvements through team surveys and feedback loops
Champion a culture of curiosity, kindness, and accountability