Operations Director – Cell Therapy Patient Operations

Operations Director – Cell Therapy Patient Operations

Requirements

• BA or BS degree in Nursing, Business, IT and Life Sciences or equivalent experience
• 10+ years of experience working within a Cell Therapy Program as Operational Champion/Other, healthcare/pharmaceutical environment, directly working with patients and/or healthcare providers
• Minimum 5 years of experience working in a Cell Therapy leadership role
• Develop and execute operational strategies in cell therapy
• Change management and ability to resolve complex problems promptly
• Flexibility in your schedule to provide support outside of regular business hours for emergent patient cases
• Willingness to travel domestically and internationally up to 50%

Responsibilities

• Provide subject matter expertise (SME) in operational, clinical, and Site infrastructure for operationalizing AstraZeneca (AZ) cell therapy trials and commercial products to build a team and lead regional cross-functional activities with Internal Partners
• RODs will lead a team of AD-TOMs assigned to territories within their region
• Develop and implement regional operational plans, collaborate across TAs to set targets and activation forecasts
• Develop and maintain relationships with key partners (MD, PA, RN, MLT, CQA, etc.) from the Sites responsible for establishing the service line to support AZ’s clinical and commercial cell therapy goals
• Contribute to SOPs and Guidance Documents to provide a standardized approach to operationalize our cell therapy studies and commercial products and ensure quality parameters are met at the sites
• Foster relationships with HCPs and partnerships within the assigned region
• Provide leadership and mentorship to team members promoting their professional development
• Lead business change management and conduct process maturity assessment for Site Activation and post activation
• Analyze regional market and site dynamics and identify opportunities, roadblocks, and solutions across different therapeutic areas (hematology, solid tumors, rare disease, biopharma)
• Work across the TAs with Clin Ops, SMM, Manufacturing, Supply Chain, Medical, IT leadership and others to support operationalizing and getting sites ready for the AZ cell therapy products
• Manage and contribute continuous improvements and development of solutions to deliver enhanced patient care experience during Site Activation, Post Activation and throughout the lifecycle of the cell therapy products
• Present Patient Operational reports and regional plans to senior management
• Maintain current knowledge of and follow established AZ activation goals, processes, regulatory standards, compliance, and procedures
• Follow AstraZeneca’s core values, policies, and procedures

Preferred Qualifications

• Demonstrated understanding of the healthcare customer environment and hospital regulations
• Experience working in a matrix organization with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call centers
• Familiarity with working in a heavily regulated, quality-control environment (e.g., following strict SOPs when available and extrapolating fundamental principles to situations not defined)