Operations Coordinator – Cell & Gene – Marken
| Company | United Parcel Service (UPS) |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
- Previous experience in Export, Import and Transport preferred
- Previous experience in the pharmaceutical and clinical trial industry preferred
- Commitment to quality and attention to detail
- Strong customer focus
- Team player / self-dependent / motivated to succeed
- Proficient in MS Office / Excel / Word
Responsibilities
- Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
- Utilize technology to provide enhanced monitoring, management and control of shipments as required
- Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
- Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
- Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.
- Work with the regulatory team to ensure trade compliance for all Import and Export shipments
- Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
- Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
- Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
- Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
- Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
- Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
- Escalate any issues or delays to the Cell & Gene Management Team.
Preferred Qualifications
- Previous experience in Export, Import and Transport preferred
- Previous experience in the pharmaceutical and clinical trial industry preferred