Operations Coordinator
| Company | Integrity |
|---|---|
| Location | Grimes, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Must display Core Valued
- Must be able to learn use of internal and third-party systems.
- Exceptional customer experience skills.
- Ability to work independently and in a team environment
- Handle customer interactions with confidence and tact
- Physical requirements – office position
- Travel – none
Responsibilities
- Process new account applications and client requests daily and within designated timeframes.
- Communicate with Financial Advisors and/or clients through phone and/or email to resolve incomplete or “bad order” applications and/or requests and to find solutions to problems. Consult with appropriate leaders/management as needed to deal with difficult situations or exception.
- Accurately enter client’s personal and suitability information into the Firm’s Books and Records system and facilitate required regulatory mailing obligations
- Provide customer service to Financial Advisors and the clients through various means including written correspondence, email, phone, internet, and fax.
Preferred Qualifications
- Financial industry experience preferred.
- High school diploma or general education degree (GED) and at least 1 year working directly with a broker-dealer, RIA, or insurance.
- FINRA Series 6 or 7 preferred, but not required. Must become a non-registered fingerprint person of Brokers Financial.