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Operations Center Specialist – Information Systems Specialist 5
| Company | Oregon State Government |
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| Location | Salem, OR, USA |
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| Salary | $5575 – $8550 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Four (4) years of information systems experience in applying ITIL framework to successfully establish or optimize processes
- Experience with incident management platforms such as PagerDuty
- Experience with ticketing systems such as CA Service Desk Manager, Ivanti for Neurons, etc
- Experience with event management and monitoring systems such as SolarWinds, Statseeker, etc
- Experience with account administration using Active Directory, Coreview, etc
- Experience in communication between technical teams and teams that use that technical service
- An Associate’s degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in applying ITIL framework to successfully establish or optimize processes
- A Bachelor’s degree in Information Technology, Computer Science, or related field may substitute for all of the above.
Responsibilities
- Coordination of restoration of IT Service and application outages
- Help create requests and incidents that are sent to the DCS through their Ivanti ticketing system
- Monitor emails for requests, set up the request, and follow the request through to completion
- Leverage automation to manage events to become more effective and efficient
- Capture events for future analysis, warn and attempt to avoid eminent failure and disruption to the business
- Responsible for daily-tasks associated with the agency change management processes
- Maintain and update CMDB or agency available configuration database lists, interacting with item owners, and or interacting within ITSM products relevant to configuration items.
Preferred Qualifications
- Proficiency with AD administration and troubleshooting in a large-scale multi-site environment
- Expert knowledge of Active Directory administration and troubleshooting
- Experience supporting, maintaining and administering core Microsoft technologies including Windows Server
- Sound working knowledge of Internet/Intranet technologies including security features
- Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP, DNS, DHCP
- Sound working knowledge of remote access technology
- Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel
- Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments
- Good verbal and written communications skills
- Ability to work collaboratively in a remote team setting sharing information and contribute to the team’s success
