Operations Business Support Analyst

Associate’s degree or equivalent work experience
2+ years of business analysis, systems, configurations, or related experience; OR 3+ years’ health insurance operations experience (e.g. claims, customer service, membership & enrollment, etc.). Includes 2 years’ proven subject matter expertise across multiple market segments, products, benefit plans, contract language, or insurance rules and regulations
Ability to perform, document, and or guide others through a series of related steps and takes action to improve existing conditions and processes
Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions
Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders. Ability to facilitate conversations with varying audiences
Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts
Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change
Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures
Proven efficiency in Microsoft Office Suite

Support systems/applications for multiple business areas
Analyze low to moderate complexity system or process changes to provide business requirements for necessary modifications
Establish and execute test cases to identify defects and assess the quality of system solution deliveries
Coordinate and communicate with team members and stakeholders to improve and arrive at a positive member experience supporting Wellmark’s strategies
Assist with coaching and mentoring of team members