Operations Associate
| Company | Lyft |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $16.62 – $20.77 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Charlotte area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- A valid unrestricted driver’s license and satisfactory driving record and be insurable under Lyft’s policy required
Responsibilities
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to ‘make it happen’ and seeks out opportunities to contribute to team success
Preferred Qualifications
- Bonus points if you love ride-sharing so much that you’re a Lyft driver too!
- Proficiency in other languages is considered a plus!