Operations Assistant

Operations Assistant

Requirements

• A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years experience in customer service or a closely related field.
• Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
• Requires the ability to perform basic addition, subtraction, multiplication and division.
• Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

Responsibilities

• Receives customer service orders taken by Customer Support Center personnel; monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
• Generates completing, closing, and canceling service orders.
• Assists Customer Support Center by setting up premises, services, and accounts and creating meter orders.
• Dispatches leak and emergency orders to Service Technicians.
• Researches and resolves meter and out of cycle exceptions and may make customer account adjustments.
• Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
• Prepares, distributes, and maintains daily line locates.
• Generates and maintains various logs and reports on a daily, weekly and monthly basis (i.e., leak log, new services, exceptions, soft-close, etc.).
• Assists in researching and administration of past due notices, and maintains and monitors special accounts prior to delinquent disconnection.
• Enters monetary and consumption adjustments to customer accounts.
• Codes, validates, and processes vendor and contractor invoices.
• Enters, processes, and validates employee time records and payroll reports. May maintain Engineering systems such as ALMS, PPMS, EGFW. Prepares monthly disbursement report and maintains petty cash drawer.
• May initiate, receive and confirm purchase orders and requisitions.
• Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
• Provides administrative and clerical support to field operations.
• Performs other related duties as required.

Preferred Qualifications

No preferred qualifications provided.