Operations Analyst – TFX Investigations-Global Payment Operations
| Company | Bank of America |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Minimum of 1 year experience in foreign exchange operations, financial operations, or a similar role
- Minimum of 1 year experience in customer service
- Risk and resolve experience
- Experience with Microsoft Office Suite
- Strong oral, written, and interpersonal communication skills
- Strong organizational skills
- Strong attention to detail
- Ownership and accountability for delivering high quality work
- Ability to prioritize effectively, adapt, and meet deadlines
- Ability to work overtime when needed
Responsibilities
- Assists with coordination of implementation for products, services, and operational solutions
- Supports the design, documentation, implementation, and monitoring of new products and services
- Provides guidance regarding procedural, technical, and operational changes
- Expands business products knowledge within operations environment
- Builds network by developing relationships with partners and teammates
- Inspects data to identify issues and trends
- Collects and interprets data to validate operational processes
Preferred Qualifications
- Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX
- Experience implementing process improvements and automation
- Understanding of Dodd Frank
- Demonstrates leadership, leading through change and process improvements to deliver results