Operations Analyst – Secured Network Services
| Company | Raymond James Financial |
|---|---|
| Location | Denver, CO, USA, St. Petersburg, FL, USA |
| Salary | $70000 – $87000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years networking background with general administration, troubleshooting and design skills
- 2 to 3+ years of relevant experience in Network or Information Security, or a combination of education, training, and experience
- LAN/WAN network technologies and related protocols
- F5 Load Balancing (LTM, GTM)
- Firewall Technologies (NGFW, SASE)
- Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues
- Understanding of security protocols (IPsec, SSL, TLS, etc)
- Experience establishing and troubleshooting IPSec Tunnels
- SSL VPN (Global Protect, F5 BigIP Edge Client)
- SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access)
- Wireless networking technologies (802.11x)
- Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc)
- Understanding of Cloud technologies (AWS, Azure, SASE, etc)
- Converged voice and data infrastructures
- Quality of Service (QOS) design and configuration
- TDM / IP PBX configuration (Avaya, Zoom Phone, etc)
- Common network monitoring, access control (NAC) and troubleshooting tools
- Knowledge of service management frameworks (ITIL) desirable
- Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting
Responsibilities
- Ensure Keep-The-Lights-On tasks are handled with priority and efficiency
- Provide Tier-2 support for incidents and problem tickets
- Collaborate and provide network security guidance to other teams as needed
- Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems
- Participate in high-priority calls and own problem management tasks
- Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks
- Ability to install new networking equipment and cabling within data centers
- Provide suggestions to Engineering and Architecture teams on current and emerging technologies
- Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement
- Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans
- Contribute into and own ITIL processes involving change management, audit tracking, etc
- Promote service offerings to grow global infrastructure to meet business and technology needs
- Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis
- Communication, convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise
- Problem solving using effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences
- Time management to prioritize and effectively get through project deadlines
- Research, writing, editing, and proofreading
- Performs other duties and responsibilities as assigned
Preferred Qualifications
- Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center)
- F5 (Certified Administrator | Certified Technical Specialist)
- Palo Alto Certified Network Administrator (PCNSA)
- ForeScout Administration
- AWS Cloud / Azure Administrator certification desired