Operations Analyst Associate

1+ years of related experience in Project Management or similar field.
Bachelor’s degree in related field required.
Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate knowledge of MS Office Products (Excel, Word, PowerPoint, Visio).
Entry level to intermediate experience with mortgage CRM (Encompass).
Intermediate speaking and writing communication skills.

Coordinate and collaborate with external vendors, Information Technology, Business Intelligence, and business units.
Monitor vendors’ SLA, quality, and pipelines, while providing applicable reporting, while ensuring contract terms are fulfilled and mitigating vendor risk.
Cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and provide direction.
Analyze information, anticipate and recognize problems and opportunities, creatively develop possible solutions, evaluate alternatives and, using sound judgment, make viable recommendations and decisions.
Develop business requirement documents (BRDs) for technical teams.
Manage and perform user acceptance testing with software upgrades and version releases.
Provide end-user support, monitor systems, respond to inquiries, resolve and escalate reported incidents in an acceptable SLA.
Provide backup support to team members.
Perform diverse, advanced, and confidential administrative support functions.