Operational Excellence Manager - Global Business Services Operations

Operational Excellence Manager – Global Business Services Operations

5-8 years of relevant experience, preferably in a consulting environment, driving value and managing/supporting a wide range of initiatives
Experience working as a program or project manager on prior transformations.
Experience leading global strategic initiatives within a shared services environment undergoing a finance transformation.
Ability to apply structured problem-solving methods to address issues and drive root cause identification
Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
Ability to work successfully with consulting teams and strategic partners to maximize value and accelerate change.
Experience operating in and driving alignment and consensus in a complex matrix environment
Experience working with global teams, capable of bringing together stakeholders to align requirements and drive improvements
Proven ability to interact with and influence peers and senior management in a complex, geographically dispersed organization
Excellent presentation (written and verbal), documentation creation, and organizational skills
Ability to accommodate meetings in different time zones, as needed.
Experience implementing Celonis on multiple systems (eg, system connections, creation of data models and dashboards)

Work alongside the VP, GBS Operations, and Sr Manager to build the foundation and foster the expansion of the group as it progresses through maturity
Lead the project scoping and planning by documenting project goals, requirements, KPIs, roadmap, and main deliverables; track completion of project milestones and maintain project artifacts. Deliver presentations of materials to all levels of the organization.
Execute or engage in all GBS Operations initiatives, primarily focused on Process Operational Excellence – to increase efficiency and effectiveness, focusing on standardization, harmonization, streamlining, optimization, and control analysis of processes. Immediate assignments would include, but not limited to, project management of Celonis Process Mining projects and leading pilot implementation of new document creation tool
Work closely with an integrated team to propose, design, and deploy process improvement activities and tools. Build and manage processes, business requirements, documentation, playbook, SOPs, and repository
Support and enhance the Knowledge Management content for GBS Operations – Process Excellence, including but not limited to inventory & mapping of current state process maps, systems, taxonomies, tools, business process master list, and governance of the repository.