On-Call In-Room Dining Coordinator

On-Call In-Room Dining Coordinator

Requirements

• High level of attention to detail
• Strong work ethic
• Ability to multitask and prioritize
• Comfortable with electronic systems
• Valid work authorization for the U.S.

Responsibilities

• Develop rapport with guests
• Maintain a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees
• Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers
• Facilitate communication between FOH & BOH
• Ensure guests receive responsive, professional, and gracious service at all times
• Describe all menu features (including changes and additions)
• Answer any food and beverage related question in regards to the menu offerings and allergens
• Use suggestive selling to upsell guest orders
• Liaise with servers & kitchen to ensure communication at all times
• Understand the order received from guest and communicate it thoroughly to service team
• Assist chef in expediting food
• Ensure that all food products are consistently prepared and served according to the standards
• Plate & prepare small food items and accompaniments
• Collect guest dishes upon meal completion, including breakdown and cleaning of table
• Deliver guestroom amenities in a timely and efficient manner
• Deliver, stock and re-stock private bars
• Deliver miscellaneous items as requested (ice buckets, plate ware, glassware, silverware, condiments, etc.)
• Ensure timely delivery of spa related orders
• Maintain a clean and safe environment at all times (including hot boxes, carts, guestroom floors and landings)
• Ensure timely delivery of all orders.

Preferred Qualifications

• Participate in pre-shift meetings for daily updates and continuous knowledge development
• Perform tasks and projects as delegated by the leadership team
• Facilitates communication between FOH & BOH