Omni Experience Supervisor Full Time

Omni Experience Supervisor Full Time

Requirements

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting
• Goal setting for performance and meeting deadlines
• Organizing workflow
• Assigning tasks, supporting staff, and reporting to Assistant Club Management
• Monitoring employee productivity
• Communicating with Club Leadership – relaying information
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results
• Committed to driving outstanding service to all Members
• Open shift availability required
• Must be 18 years of age
• Computer proficiency required

Responsibilities

• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area
• Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor
• Communicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies
• Identifies expired or short dated Items included on pick list and communicates concerns with Club Leadership
• Ensures all orders are picked in a timely manner to meet all productivity requirements
• Teach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices
• Directly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent
• Works with club team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment
• Prints staging ticket, packing slip, shipping labels, and other related documents
• Securely packages the order in accordance with standard operating procedures
• Ensures the SFC/BOPIC area is neat, clean, and organized
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
• Reviews and manages daily and weekly OMNI reporting
• Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals
• Maintain all club policy and procedures
• Reviews ordering and replenishment of supplies for the department
• Maintains all club policies and procedures, including proper dress code attire
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Preferred Qualifications

• Previous order pulling experience preferred
• Previous RF scanner experience preferred