OME Customer Support Engineering Senior Manager

OME Customer Support Engineering Senior Manager

Requirements

• Bachelor’s degree in engineering/technical discipline, logistics, operations or other related fields with 10+ years of experience (familiarity/experience with OME engine program(s), jet engine hardware and controls, JEIM/Depot/Flight Line maintenance practices) working in the aerospace industry; or an advanced degree with 5+ years of prior relevant experience.
• Prior customer interfacing roles or supplier interfacing roles or equivalent.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Travel: 10%.

Responsibilities

• Provide technical support for the OME Customer Support Engineering Cold Section and Controls teams.
• Team with OME Program Leads and CIPTs to ensure IPMT/customer deliverables and contractual requirements are met to include MERLIN’s, Position Papers, DR’s, SDRL’s, and CDRL’s.
• Supports OME CSE teams in the resolution of both Field and Depot activities.
• Responsible for driving timely and effective RC investigations, CA implementation, review final reports.
• Engage as a customer interface with IPMT, CIPT, USAF, Boeing, and FMS customers.
• Engage as required on USAF Safety Investigation Board (SIB) investigations.
• Support various high level meetings/conferences/customer visits with USAF and other external customers such as F100 Worldwide Users Conference, Propulsion Technical Meeting, Maintenance Awareness Briefings, Periodic Engineering Excellence Reviews, and Propulsion Users Working Group with USAF and Boeing.
• Coordinate activity to resolve issues affecting engine readiness and customer satisfaction.
• Support the development of maintenance procedures and coordinate with customer for incorporation and updates.
• Drive customer satisfaction by influencing the design for supportability, maintainability, and life cycle cost.
• Identify and drive process improvements to CSE procedures for continuous improvements of deliverables.
• Responsible for tracking and driving group training and proficiency development progression.
• Coordinates with Discipline Chiefs for team learning opportunities/cross sharing initiatives.

Preferred Qualifications

• Embraces P&W Leadership Operating Model and exhibits the behavior.
• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi discipline dynamic environment.
• Proven ability to drive a culture of mutual respect, trust and empowerment.
• Advanced degree in engineering/technical discipline, business, supply chain management, logistics, operations or other related fields.
• Strong technical knowledge of gas turbine systems and airframe physical/ functional integration.
• Extensive knowledge of Commercial or Military Engine products, experience with F100, F117/PW2000, F139/PW4000, and TF33 engines.