Office – Specialist

Office – Specialist

Requirements

• HS diploma or GED preferred
• Minimum of one year of office support experience in a customer service/sales role
• Experience with title processing a plus
• Previous customer service experience
• Ability to work well independently & as a team player to achieve goals
• Professional phone etiquette
• Must possess excellent time-management & organizational skills
• Possess a strong work ethic and decision-making skills
• Excellent customer service attitude and skills
• Excellent communication skills
• Computer proficiency (Microsoft Office products, primarily Excel and Outlook)
• Must be able to multi-task in a fast-paced environment
• Strong attention to detail; checks and balances
• Highly motivated and enthusiastic with strong written, verbal, and interpersonal communication skills

Responsibilities

• Utilize decision making and problem-solving skills to free up aged insurance claim vehicle inventory
• Troubleshooting and problem resolution specific to vehicle titles; odometer discrepancies, power of attorney, etc.
• Ability to understand and apply all DMV laws, rules and regulations concerning insurance claim vehicles
• Efficiently and accurately identify/analyze/process ownership documents within company and state alternate special transfer guidelines
• Performs administrative duties in the office such as data entry, follow-ups, reports, and word processing associated with Copart documentation and services

Preferred Qualifications

• HS diploma or GED preferred