Office Administrator

Office Administrator

Requirements

• Service experience with an emphasis on hospitality, customer service, customer resolution, facilities, corporate services, property management, or equivalent office management or administrative support
• Proven track record of experience with various technology platforms
• Ability to perform cross-functional tasks to provide top-level marketing, customer success, and IT support
• Ability to multitask, establish priorities, meet deadlines and make sound decisions
• Strong detail orientation and organizational skills
• Articulate verbal and written communication
• Proactive and resourceful
• Proficient use of Google Workplace applications and working knowledge of CRM tools, basic marketing design tools like Canva, and knowledge of social marketing platforms like Facebook, Instagram, and LinkedIn

Responsibilities

• Serves as the face of the office by welcoming and coordinating guests and providing a high-touch experience
• Builds and nurtures relationships with all customers in the office through frequent touch bases throughout the day
• Provides services including but not limited to: recognition, networking, community, and retention
• Maintains office environment by ensuring the office stays clean, stock and organized throughout the day
• Provides Level 1 platform, marketing and IT support to customers
• Answer and direct all incoming calls to the appropriate parties
• Attends office events and meetings and solve problems as they occur
• Manage and execute the office’s standard operating procedures and tracking processes (including staying within budgeting guidelines, SpaceIQ, ordering & processing deliveries)
• Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs
• Ensure cleanliness and overall organization of all areas of the office at all times, including reception, conference rooms, kitchen, and general common areas
• Collaborate with the Workplace Operations team and other departments as needed on special projects and initiatives
• Oversee planning and logistics associated with events and meetings
• Manage internal communications including office updates and newsletters per the guidance of Sales Manager
• Provide administrative support to Sales Manager as needed, such as calendaring, scheduling and expense reports
• Field internal and external general office inquiries
• Liaise with Fed-Ex, UPS, USPS, etc. for all incoming and outgoing packages
• Process and distribute all incoming mail
• Assist as needed with facilities management inquiries for the office
• Maintain and order necessary office supplies from appropriate vendor

Preferred Qualifications

• Real estate brokerage experience preferred