Office Administrator

Office Administrator

Requirements

• Proficiency in digital literacy (Microsoft Word, Excel and Outlook) is required.
• Minimum two-year associate’s degree is required with a four-year degree preferred.
• 3+ years of payroll, Workday, and Kronos system experience preferred.
• Excellent multitasking and organization skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills when interacting with all internal and external clients.
• Bilingual is a plus.
• Patience, professionalism, excellent phone etiquette.

Responsibilities

• Create ad hoc reporting as needed to support strategic objectives as well as running scheduled weekly and monthly reports for multiple departments.
• Report absenteeism, Contingent Time Detail, Worker’s Comp offset, EHS Monthly Labor Hours, Monthly Direct Labor Accrual Report for Finance, Monthly payroll/attendance adjustments and payroll critical metrics, and others.
• Orientation preparation and scheduling, process new hire I-9s.
• Complete weekly payroll on Monday mornings (hours worked, short term disability, FMLA); Review and approve Excessive hours payroll reports on Tuesdays; Monthly and Weekly payroll related Auditing.
• Process On-Demand payments in Workday, one-time payments & historical corrections, payroll, and attendance adjustments.
• Submit earned PTO hours for terminated employees to HRCentral; Kronos profile changes of internal movements—shift and updating reserved PTO hours.
• Assist employees with self-service/Workday systems.
• Reception duties including greeting visitors and providing basic site security.
• Organizing meetings at the Houston site, including booking travel, accommodations, and lunches/dinners for inbound and outbound employees.
• Arranging vendor services as required.
• Assisting the operation with mailing services.
• Maintaining the office condition in conjunction with property management.
• Acting as a liaison between the Houston operation and IT support as needed.
• Assisting CAM processes as needed, including uploading CAMs, data entry in the portal, and recycling.
• Answering phone calls, voicemails, and emails into the business as required.
• Assisting with other operational tasks as business volume requires.
• Assisting with the shipping of products via the company’s Mail to Patient program as needed.
• Assisting management with records retrieval and distribution duties.
• Engaging with courier and carrier services regarding product logistics.
• Demonstrate empathy and decrease customer tension.
• Promote the value of Bardy Diagnostics cardiac monitoring to decrease cancellations or early discharges.
• Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
• Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
• Other duties as assigned.

Preferred Qualifications

• 4-year degree preferred.
• 3+ years of payroll, Workday, and Kronos system experience preferred.