Ocean Import Lead Agent

Ocean Import Lead Agent

Requirements

• Proven record of effective Managerial /leadership skills and attitude.
• Computer skills (Microsoft Word, Excel, Power Point)
• Strong organizational skills
• Written and verbal communication skills
• Good problem solving skills
• Exceptional Customer Service
• Effective Interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Flexible; Willing to work overtime as required.

Responsibilities

• Monitor compliance at all times to regulations.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Provide timely responses to emails (within 24 hours) and voicemails (within 1 hour).
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations: COB no CDR Report – (Daily), Missing RLS/CLR Report – (Daily), LOG, no FRL Report – (Daily), BNF no INV/IBB Report – (Daily), Consol Not Settled – (Daily), EDE Report – (Daily), Accounting Reports (Daily) – A/P Reserve/Disputes/Bad Debt/AJAX/CLH/BNP/Draft Payable, Review Workflow tasks middle of the afternoon to confirm completion.
• Support the Manager/Supervisor as required and applicable in the following areas: Build and maintain strong relationships with vendors: steamship lines, trucking companies, CFS warehouse, rail terminals.
• Start learning the business that we handle (i.e. container count, monthly/yearly revenue budget).
• Support after hours operations, if needed, by utilizing email on phone and laptop access.
• Meet weekly or more if required with the department manager.
• Proactively work to maintain accounts payment within 30 days.
• Attend account discrepancy meetings.
• Ensure company credit procedures are followed and utilized effectively (credit extensions, branch credit request, CASH account procedures, FRL process, DAP policy).
• Support the manager and or the sales department where needed: Take an active role in the transition of new business/ updates to existing business including rate schedule updates, SOP creating and maintenance, account review with operations staff, introductory meetings with customers, and proactive establishment of tactical account management by having service provider included into the transaction process.
• Meet weekly with manager to further develop leadership skills.
• Identify with manager, develop, and mentor your No. 2 and 3.
• Support the manager where needed Ensure employees meet company standards of 52 hours training per year.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Participate in monthly One-On-Ones and yearly reviews per employee.
• Contribute to the effective weekly department meetings with team.
• Meet monthly to review alignment with Manager for department goals and direction.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.
• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc import database, and other system generated reports to manage by exception).
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Preferred Qualifications

No preferred qualifications provided.