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Newborn/Pediatric Nurse Care Manager
| Company | Included Health |
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| Location | Sacramento, CA, USA |
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| Salary | $73700 – $103180 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor of Science in Nursing (BSN)
- Must have current CCM Certification or eligibility for exam in August 2025
- 5+ years of experience in nursing
- 2+ years experience working in care management
- Must reside in a compact NLC state
- Active Compact RN license in good standing with the nursing board of their state
- Willingness to become (and maintain) licensure in multiple states
- Work 9AM-6pm PST (Preference for those based in MST/PST time zones)
- Be comfortable discussing several medical conditions and experience with populations across the age ranges
- Experience working remotely, and strong competence and ability to use multiple computer/medical record systems
- Strictly follow security and HIPAA regulations to protect our patients’ medical information
- A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical
- Efficient at writing medical information in easy-to-understand, patient-centric language
Responsibilities
- Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members’ health outcomes
- Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
- Partner with the members’ local providers to ensure coordinated care
- Provide compassionate, longitudinal follow-up care, building supportive relationships
- Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
- Coordinate necessary resources that holistically address members’ problems, whether clinical or social
Preferred Qualifications
- Spanish speaking desirable
- Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them.
- We are a fast-growing company and we are busy. Our team will meet volume goals without sacrificing quality.
- Be pleasant, responsive, and willing to work with and learn from our team.
