New Patient Scheduling Coordinator Bilingual

New Patient Scheduling Coordinator Bilingual

Requirements

• Ability to utilize computer-based online scheduling programs.
• Knowledge of insurance company’s procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Knowledge of medical terminology. Medical Oncology preferred.
• Proficiency in Microsoft Office, Word, Excel, and Internet.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• High School Diploma or equivalent.
• Minimum one year of related scheduling experience.
• Bilingual in Spanish and English

Responsibilities

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels and key performance metrics.
• Monitor and complete patient call backs, as necessary.
• Register new patients; obtains all relevant demographic and insurance information.
• Schedule new patients’ referrals received via fax or provided by new insurance contracts.
• Mail or email new patient paperwork in a timely manner.
• Cross-train in other job duties as time allows and as coordinated with management.
• Responsible for daily duties assigned by supervisor/manager.
• Work within Excel logs for patient information recordkeeping.
• Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.

Preferred Qualifications

• Knowledge of HIPAA rules & regulations preferred.
• Oncology experience strongly preferred.