Neurovascular Clinical Specialist
| Company | Penumbra Inc |
|---|---|
| Location | Washington, DC, USA, Baltimore, MD, USA |
| Salary | $80000 – $120000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in communications, neuroscience, biology or related discipline
- Additional training and certification in radiology, neuro-interventional technology, or related field
- 3+ years’ experience in a hospital setting or in a medical device company
- Strong clinical, technical, and organizational skills
- Ability to function in a busy, demanding, and competitive environment
- Strong oral, verbal, written, and interpersonal communication skills
- High degree of accuracy and attention to detail
- Proficiency with MS Word, Excel, and PowerPoint
- Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Responsibilities
- Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers
- Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives
- Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales
- Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals
- Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats
- Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry
- Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others
- Assist in training new employees, including Territory Managers and Clinical Specialists
- Participate in the development of Continuing Education Programs
- Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products
- Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems
- Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing
- Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers
- Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels
- Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends
- Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel
- Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
- Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company
- Ensure other members of the department follow the QMS, regulations, standards, and procedures
- Perform other work-related duties as assigned
Preferred Qualifications
- Sales or marketing background desired