Network Optimization Coordinator
| Company | Melio |
|---|---|
| Location | New York, NY, USA |
| Salary | $45000 – $55000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 0–2 years of professional experience in data entry, customer support, operations, or an administrative role
- Comfortable communicating with customers via phone and email
- Strong attention to detail and a passion for getting things right the first time
- Basic familiarity with tools like Google Sheets, Excel, or CRM systems (Salesforce experience is a plus)
- Able to stay organized, prioritize tasks, and meet deadlines in a fast-paced environment
- Strong written and verbal communication skills
- A willingness to learn, ask questions, and contribute to team improvements
Responsibilities
- Accurately input, update, and maintain vendor data in our systems (Salesforce, internal tools), helping ensure high data quality across the Supplier Network.
- Monitor and respond to internal tickets related to vendor onboarding, data corrections, and process blockers in a timely and professional manner.
- Call or email vendors to collect missing data, resolve blockers, or confirm key information needed to complete onboarding or optimize payment experiences.
- Assist in recurring tasks such as queue monitoring, basic reporting reviews, and documentation of recurring issues.
- Partner with Sales, Support, and Operations teams to flag recurring problems, suggest improvements, and help streamline internal processes.
- Help build and maintain process guides, checklists, and templates that enable better scalability and consistency across the team.
Preferred Qualifications
- Experience using Salesforce or other CRMs
- Experience working in a tech company or startup environment
- Familiarity with support tools like Zendesk, Jira, or Asana
- Interest in sales, customer success, or revenue operations as a long-term career path