Network Operations Engineer I

Bachelor’s degree (B.S/B.A) from four-college or university and 1 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Experience working with geometrical and physical optics, radiometry and lens design
Understanding of optical design and tolerance analysis
Deep understanding of stray light analysis and non-sequential ray trace tools
Knowledge about building and testing optical systems
Excellent communication and teamwork skills

Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.
Perform fault isolation based on the troubleshooting outcome.
Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.
Work cross-functionally and cross-regionally with other optical and network operational support teams.
Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.
Manage and escalate critical events while communicating clearly and concisely.
Document and optimize operational processes and procedures.
Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.
Identify areas for automation and create or participate in the solution with scripting or coding skills.
Support deployment, and move, add, change teams.
Partner with audit teams to ensure accurate inventory and documentation.
Document and follow RMA processes and procedures for all relevant vendors.
Detect and diagnose various error/failure conditions across optical equipment.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.