Network Operations Engineer

Network Operations Engineer

Requirements

• Bachelor’s degree in Information Technology, Telecommunications, or a related field (or equivalent work experience)
• At least 8 years of experience in networking, with a focus on Juniper and Cisco Systems
• Must be able to grasp a wide range of unique skills, able to think and respond quickly to real-time dataflow problems
• Advanced knowledge of TCP/IP technology including IP addressing, subnet masking
• Knowledge of troubleshooting network issues in both a LAN and large WAN environment which includes firewalls and network taps
• Ability to use standard networking troubleshooting tools, eg. BERTS, iPerf, Wireshark
• Working knowledge of all tools in the Microsoft Office Suite (including Word, Excel, PowerPoint, and Visio)
• Excellent writing and oral communication skills
• Strong knowledge of telephony systems and communications infrastructure
• Proven experience in providing Tier 3 support for complex technical environments
• Excellent interpersonal and communication skills, with the ability to engage effectively with NASA leadership and cross-functional teams
• Demonstrated ability to train and mentor personnel in technical and operational domains
• US Citizen with the ability to obtain a Public Trust clearance

Responsibilities

• Act as Tier 3 support for NIOC operations, diagnosing and resolving complex technical issues impacting communications systems and networks
• Oversee and manage networking systems with expertise in Juniper and Cisco technologies
• Support and maintain telephony infrastructure critical to NASA’s communication systems
• Train and mentor operators, ensuring proficiency in operational processes and technical systems
• Collaborate with NASA leadership, providing regular updates, recommendations, and insights to align communication operations with organizational goals
• Contribute to designing, implementing, and optimizing communication and networking systems to enhance reliability and performance
• Stay updated on industry best practices and emerging technologies in networking and communications to maintain system excellence

Preferred Qualifications

• Experience in a government or aerospace environment, particularly with NASA systems
• Industry certifications in networking, eg. Juniper, Cisco CCNA or CCNP
• Familiarity with operational support procedures for high-stakes mission environments