Network Operation Lead – Data Center – Lan

Network Operation Lead – Data Center – Lan

Requirements

• Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications
• Experience, with the candidate’s most recent responsibilities showing a progression to that of a “Tier 3” Support Engineer (or similar capacity)
• Cisco CCIE level experience
• Strong working knowledge of routers and L2/L3 switches
• Good Experience of network protocols (TCP/IP, SNMP), routing protocols (BGP, EIGRP, and OSPF), SD-WAN and LAN technologies (VRF, VLANs)
• Proven ability to manage multiple vendors in an outsourced IT environment
• Ability to present technical data in a manner understandable to the particular audience for both technical and non-technical discussions

Responsibilities

• Responsible for all aspects of Network Operations – including operational maintenance, repairs, uptime, resilience, and efficiency to the McKesson enterprise
• Coordinate with MSPs routine/non-routine maintenance activities on the Network infrastructure
• Partner closely with cross-functional IT operations, engineering, delivery, and security teams to drive our digital transformation agenda
• Assume Major Incident Management (MIM) responsibilities, lead service recovery, and resolve conflicts to move forward to resolution
• Drive improvement initiatives for optimizing operations
• Participate in CAB for all relevant change management activities
• Establish capacity, performance & availability KPI Metrics for Network operations
• Initiate corrective actions to ensure operational stability, capacity, and availability
• Develop and manages the enterprise Network Operational budget for maintenance, repairs, and operating costs
• Manage operational documentation, including Plans, Standard Operating Procedures, and Manuals
• Facilitate Post-Incident Review (PIR) meetings, identifying root causes and supervising follow-up actions. Collaborates with product owners, business unit, engineering, and support teams to fully understand impacts and implement remediation efforts
• Drive operational excellence – develops operational playbooks to improve detection, triage, and resolution of major incidents
• Promote best practices and process standardization across the McKesson enterprise
• Provide leadership, set direction and priorities for the functional team, assign goals, set clear accountabilities and performance expectations

Preferred Qualifications

• Self-starter with a high level of initiative
• Able to work with minimal supervision, flexible, work well under pressure
• Good planning/organization capability and ability to make decisions quickly
• Ability to work well with others in a team environment
• Excellent oral and written communication skills
• Demonstrate advanced problem-solving skills, have strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment