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Network Event Management Quality Assurance Analyst
| Company | CACI |
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| Location | Springfield, VA, USA |
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| Salary | $86600 – $181800 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of related work experience
- TS/SCI with CI Poly required
- Strong analytical and problem-solving skills
- Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)
- Familiarity with ITIL framework and capacity management best practices
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
Responsibilities
- Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues
- Utilize ITIL frameworks to ensure that network event management aligns with industry best practices
- Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards
- Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response
- Train and mentor IT staff on ITIL event management practices and quality assurance procedures
- Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality
- Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures
- Participate in the implementation and optimization of event management tools and systems
- Prepare and present regular quality assurance reports on event management performance to senior IT management
- Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards
Preferred Qualifications
