Network Analyst NOC

Network Analyst NOC

Requirements

• 0-2 years of experience, preferred
• Bachelor’s degree in related field preferred, or equivalent work experience, preferred
• Basic understanding of multiple operating systems (Windows, Linux, Unix, etc.) and technical platforms (networks, firewalls, storage, load balancing, virtualization, etc).
• Basic understanding of networking concepts and systems including routing and switching, Cisco, HP & F5 network devices, VOIP, WLANs.
• Network technologies and topologies: VPN, Aruba, CloudGenix, Meraki, SD-WAN, Cisco routers and switches, HP switches.
• AWS cloud computing and Google cloud platform experience is a plus.
• Knowledge of scripting (Python or similar) is a plus.
• Knowledge of the following tools is a plus: Tivoli ITNM, Dynatrace or SolarWinds monitoring, NetQos, Service Now, AWS / GCP Cloud console, CloudGenix and Meraki consoles, Panorama
• Analyst must have good communication, organizational, analytical, and time management skills.
• F5 load balancers and Palo Alto experience / knowledge is desirable.
• Excellent customer service skills.
• Must be able to respond well to problems or challenges under pressure.
• Ability to work 1st shift in 24X7 environment.
• Proficient in MS Office applications.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Works on routine assignments that require basic problem resolution and escalation.
• Receives general direction on standard work; receives detailed instruction on new assignments and advanced work.
• Is self-motivated and possesses ability to multi-task in enterprise environment.
• Requires excellent phone and email communication skills.
• Open/Update/Assign/Resolve incidents in Service Now and monitor ticket queue.
• Understanding of the business and impact of missed SLA’s and how it impacts our customers.
• Maintains a variety of documentation: including operation’s procedures (SOP), run sheets, shift turnover.
• Consults with senior team members and supervisor on complex and unusual problems.

Preferred Qualifications

• AWS cloud computing and Google cloud platform experience is a plus.
• Knowledge of scripting (Python or similar) is a plus.
• Knowledge of the following tools is a plus: Tivoli ITNM, Dynatrace or SolarWinds monitoring, NetQos, Service Now, AWS / GCP Cloud console, CloudGenix and Meraki consoles, Panorama.
• F5 load balancers and Palo Alto experience / knowledge is desirable.