Network Analyst III
| Company | Fidelity National Information Services |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Experience in supporting WAN, LAN, WLAN networks
- Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
- Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
- Requires knowledge of basic office tools
- Ability to understand and apply technical concepts
- Team skills, including the ability to establish and maintain effective working relationships
- Flexibility, versatility, dependability
Responsibilities
- Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.
- Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.
- Troubleshoots and resolves network issues related to SD-WAN deployments.
- Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.
- Provides technical support and guidance to team members on SD-WAN best practices.
- Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
- Monitors, responds, and provides resolution for all network problem and incident tickets.
- Utilizing ServiceNow, documents status updates and problem resolutions.
- Performs customer service duties and responds to customer requests as defined by management.
- Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
- Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
- Prepares activity reports as requested by management.
- Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
- Maintains network services documentation related to work area.
- Completes network change requests in accordance with service level agreements.
- Maintains network lab and equipment inventory.
Preferred Qualifications
-
No preferred qualifications provided.