National Product Trainer – Home Entertainment

National Product Trainer – Home Entertainment

Requirements

• High School Diploma or equivalent with 6+ years of directly related experience or a Bachelor’s Degree with 3-7 years of experience
• 2 years outside sales experience and 3-5 years of successful training experience, preferably within the direct consumer electronics area
• Proven track record in facilitation and a functional understanding of learning concepts
• Prior experience in technical training, training content development and/or product support required. Prior experience in the telecommunications and consumer electronics industries preferred
• Must be able to communicate effectively with various types of management levels within the SEA and external organizations
• Experience with planning, organizing multiple and complex assignments and projects
• Proficient with WebEx or virtual webinar platforms
• MS Office products proficient in Word, PowerPoint and Excel
• Role will require international travel to Korea as needed up to 2 times per year
• 100% domestic travel required for this role
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and company
• Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames
• Positive and creative mindset and willing to be open to development from peer and leadership
• Impeccable oral, verbal, and written communications and presentation skills
• Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables

Responsibilities

• Review, evaluate, modify, enhance and package existing and proposed product education programs and courses as assigned; recommend and coordinate program / course changes
• Conduct research / literature reviews to identify new information, best practices, case studies, etc. to enhance product or technical learning processes and programs; identify opportunities to reuse / repurpose content already developed
• Confer with management and employees to gain knowledge of region, site, or function-specific situations requiring product and technical training to enhance staff skills that meet company objectives
• Manage, coordinate and provide logistical support for site / contract-specific and companywide product or technical education projects and programs as assigned; coordinate internal and external resources to achieve program / project goals and objectives
• Prepare and interpret evaluation and assessment reports to determine and communicate technical training program outcomes
• Design and implement follow-up / reinforcement activities and methodologies to strengthen and sustain knowledge gained and skills developed in technical training programs and courses
• Design and coordinate education evaluation components (Competency evaluations, post tests) using staff development principles
• Design and write interactive on-line courses, participant guides and job aids that meet the design strategies showing an understanding of the learners
• Develop, maintain, update and deliver courses and learning solutions through the Company Learning Management System using advanced instruction, user interface, interaction, graphic and content design
• Design/map content to objectives and test items to form modular, reusable learning objects that are SCORM compliant
• Remain current on emerging technologies, methodologies and enhancements to current learning technology
• Develop and execute existing and new approaches to instructor led, computer based and on-line training
• Successfully certify in external vendor certification programs for company-purchased technical applications or products
• Participate in special technical or product training projects as assigned
• Other duties as assigned to improve performance of self or others

Preferred Qualifications

No preferred qualifications provided.