National Accounts Specialist – Apartments.com

National Accounts Specialist – Apartments.com

Requirements

• Two or more years of customer service or account management in a business-to-business environment preferably in digital marketing or advertising sales; or equivalent experience in the Multifamily industry.
• A strong understanding of Microsoft Excel
• Ability to analyze data, create reporting, and make strategic recommendations based on market data, trends, and performance metrics.
• Self-starter who can work within a team environment and independently, while being highly organized with a strong attention to detail.
• A track record of commitment to prior employers.
• Bachelor’s degree required from an accredited, not-for-profit University or College.

Responsibilities

• Collaborate with the aligned sales and sales operations team members on specific account strategies and activities
• Manage and share sales data through daily, weekly, and monthly reports
• Provide analytical insight on customer data and trends
• Create and develop relationships with key customers to enhance retention
• Establish and maintain collaborative relationships with key stakeholders including business and functional partners and the leadership team
• Constantly seek, share and implement best practices in the sales support function.

Preferred Qualifications

• Possess a thorough understanding of commercial real estate (multi-family), including the marketing objectives of property owners with vacant space (apartments)
• Have strong analytical and strategic planning abilities
• Possess superior customer service and account management skills
• Effective internal relationship building skills (superiors, peers, teams, company-wide) and externally (sales channels, customers, etc.)
• Ability to be flexible and adapt to changing situations at a high growth company