NANA Shareholder Paid College Internship - IT Help Desk

NANA Shareholder Paid College Internship – IT Help Desk

Must be a NANA Shareholder and own stock in ‘NANA Regional Corporation, Inc.’
Must be currently enrolled in college, university or technical/vocational school
A desire to enter the IT field
Basic computer skills, to include installing software and attaching peripherals
Good customer service skills
Ability and desire to learn new skills
Must have high-energy work ethic and be available to work non-standard hours
Comfortable with desk side support
Must be a team player
Must be organized, have attention to detail, and be able to prioritize and multi-task effectively
Ability to work under pressure
Excellent oral and written communications skills

Provides laptop and desktop PC support for on- and off-site users with equipment running Windows 10 operating systems and Office 365 applications
Answers phone requests and assists users with requests for password resets or general questions
Creates helpdesk request for escalation to Tier II and Tier III technicians
May learn IT Development
Provides exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of various in-house and COTS applications
Assists with password resets as needed for user accounts and timekeeping through ticketing system
Identifies and escalates more complex problem reports or service requests to next tier of support as appropriate
Completes work order tickets, including ticket creation at the time of initial problem report/service request
Aids with the relocation and implementation of user IT equipment
Aids with relocation for workstation cabling to facilitate office relocations
Meets service request SLAs and project timelines
Provides support for other company issued equipment such as cell phones, tablets, etc.
Assists with maintaining equipment inventory
Maintains awareness of new and emerging technologies and products