Myhr Representative – Bilingual English/Spanish
| Company | Stryker |
|---|---|
| Location | Portage, MI, USA, Kalamazoo, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or equivalent
- Bilingual (English and Spanish: full fluency to include writing, speaking, reading, etc.)
- 2+ years’ experience in customer service
Responsibilities
- Provide high level of customer service via phone and case management system in verbal and written communication to employees/managers.
- Triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards.
- Handle confidential and sensitive information (i.e. HIPPA related).
- Provide training to employees and managers on Workday functionality and HR processes.
- Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up.
- Assist employees and managers with myHR portal and Workday system navigation and completing transactions.
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
- Understand and comprehend general requests in order to provide accuracy responses to information.
- Recall information from a variety of HR-related materials.
- Communicate clearly telephonically, via email, and other electronic means.
Preferred Qualifications
- Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word)
- Experience using a case management or HRMS system and Workday applications