Muscp – Financial Counselor

Muscp – Financial Counselor

Requirements

• High school diploma with two (2) years medically related customer service/collections experience, or bachelor’s degree and one year medically related customer service/collections experience
• Knowledge of medical terminology
• Knowledge/understanding of health insurance strongly preferred
• Must be proficient in Microsoft Word and Excel
• Knowledge of Epic preferred
• Must be punctual and dependable
• Excellent interpersonal and oral and written communication skills
• Good organizational skills
• Strong initiative to be goal oriented
• Establish and maintain effective relationships with necessary contacts
• Must have a sense of professionalism
• Continuously seeks self-improvement

Responsibilities

• Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect
• Work with and verify insurance for patients and procedures
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable
• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications
• Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services
• Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve
• Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account
• For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment
• Ensures all activities are documented within EPIC
• Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra)
• Work closely with internal and external peers and communicate at a high level of professionalism
• Interact with State workers and external partners to accomplish work efforts
• Ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team
• Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication
• Work accounts assigned to patient work queues in Epic meeting departmental established expected metrics
• Compliant with all MUSC Health Policies and Procedures
• Other duties as assigned

Preferred Qualifications

• 2-3 years experience within medical office working within insurance