Mulesoft Customer Success Manager
| Company | Salesforce |
|---|---|
| Location | Seattle, WA, USA, Indianapolis, IN, USA, Austin, TX, USA, Chicago, IL, USA, New York, NY, USA, Atlanta, GA, USA |
| Salary | $133400 – $199700 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
- Experience with MuleSoft and/or a relevant competing platform.
- 4+ years’ experience in management consulting services
- Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Knowledge of software development process and design methodologies.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Responsibilities
- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the MuleSoft platform by coordinating the completion of the Signature Success catalog of services as required for your customer.
- Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.
- Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer’s implementation.
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
- The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.
Preferred Qualifications
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No preferred qualifications provided.