Muha – Referral Management Specialist I – Psychiatry

Muha – Referral Management Specialist I – Psychiatry

Requirements

• High School Degree or Equivalent Work Experience: 0-6 months
• Ability to prioritize and coordinate multiple tasks in a busy environment
• Extensive experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools
• Strong demonstrated verbal, written, problem solving and presentation skills
• Ability to work in a self-directed manner while interacting with customers, physicians and departmental partners
• Typing speed of 35 cwpm is required

Responsibilities

• Answers phone calls from patients, physicians, clinic personnel and others
• Collects accurate information from caller to ensure a timely and accurate registration
• Enters referral information in EPIC referral application to ensure services are authorized/or approved by insurance company
• Schedules appointments in an automated scheduling system per protocol
• Cancels and reschedules patient appointments as necessary per protocol
• Keeps abreast of current events in order to answer questions and transfer calls appropriately
• Schedules lab tests, x-rays, and other ancillary tests and procedures as necessary
• Maintains advanced knowledge of insurance
• Verifies insurance information, appropriately enters information into EPIC
• Maintains patient referral system
• Monitors clinic schedule to identify gaps, inappropriate time slots, and overall efficient flow of patients
• Maintains compliance with federal and state regulations and organizational policies
• Other duties as assigned

Preferred Qualifications

• A Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years’ experience in a Medical Office, Call Center, and/or customer service business environment required