Mortgage Processing Manager
| Company | Lake Michigan Credit Union |
|---|---|
| Location | Livonia, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum of 5 years of experience in mortgage processing or a related area within the mortgage industry.
- At least 2 years of supervisory or management experience, preferably in a high-volume mortgage environment.
- Strong knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance (e.g., TRID, RESPA, HMDA).
- Proven track record of team leadership, coaching, and performance management.
Responsibilities
- Manage and balance mortgage processing pipeline, ensuring quality, compliance, and timely delivery; collaborate with other departments to resolve complex issues.
- Mentor, motivate, and support team members to achieve and exceed performance goals and KPIs; coordinate training and professional development.
- Recruit, hire, onboard, and oversee daily activities of processors and team leads; conduct performance reviews and recommend promotions or development opportunities.
- Address and resolve customer service issues professionally; foster a positive work environment through strong internal and external relationships.
Preferred Qualifications
- Experience with loan origination systems (LOS) and pipeline management tools preferred.