Mortgage Loan Officer
| Company | Zillow |
|---|---|
| Location | Overland Park, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)
- Ability to obtain and maintain a Mortgage Loan Originator license in any U.S. state
- Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required)
- Proven track record in handling purchase loans and working with real estate agents
- Demonstrate a strong understanding of client service and exhibit a passion for helping people
- Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully
- Proficient in Microsoft products such as Outlook, Word, and Excel
Responsibilities
- Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
- Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.
- Handle incoming leads from various sources including company provided lead resources, client partners, and produce self-sourced leads through strong partner relationships.
- Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
- Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.
- Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
- Stay informed on market trends and nuances to tailor the customer and agent experience.
- Conduct occasional in-market visits to engage with agents and drive ZHL involvement.
- Ensure all transactions follow applicable laws, regulations, and company guidelines.
- Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
- Perform other duties as assigned.
Preferred Qualifications
- Associates or Bachelors degree preferred