Mobile Repair Technician
| Company | Likewize |
|---|---|
| Location | Vaughan, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- College diploma or equivalent experience sufficient to meet job requirements.
- G/A Class 5 driver’s license is a must (you’ll be in charge of driving our mobile service centers/vans).
- Previous repair experience along with diagnostics and troubleshooting is a must.
- Ability to manage your own activities in a professional manner is a must.
- Ability to use specific hand tools and soldering tools.
- Ability to read schematics.
- Comfortable dealing directly with customers.
- Strong oral and written communication skills.
- Demonstrated problem solving and analytical skills.
- Strong attention to detail, accurate, thorough and timely.
- Highly flexible and adaptable to change, able to work self-directed.
- Ability to work in an environment that requires some tasks to be performed while seated and others while standing.
Responsibilities
- Using Likewize systems, ensure you attend all customer repair bookings on time and within the confirmed timeslot having collected daily parts required first.
- Meet and greet customers (at a location of their choosing. This could be their home or place of business) and complete all inbound quality control procedures.
- Complete all repairs within pre-defined timeframe.
- Complete all outbound quality control procedures.
- Complete all system-based administration procedures before returning a device to the customer and progressing to next appointment.
- Return all unused parts and/or salvage to appropriate drop-off point as required by the business.
- Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.
- Ensure that you, the mobile workshop and surrounding area are always presentable and maintained to a high standard.
- Oversee vehicle condition and escalate any maintenance required to Likewize manager or head office.
- Check tools and equipment are all present, correct and in good condition.
- Keep customers proactively informed of any delays or problems.
- Seek opportunities for business improvements and raise these to the relevant stakeholders.
- Actively collect feedback and referrals from customers.
Preferred Qualifications
- Microsoft office skills are an asset.
- Technician certification through a recognized OEM is a strong asset.