Mobile Medic – Patient Community Services

Mobile Medic – Patient Community Services

Requirements

• Advanced paramedic knowledge, skills and abilities in patient care and emergency response; resourceful in emergencies, with ability to direct and command personnel.
• Comprehensive knowledge of and familiar with community resources and social services available to help improve the health and wellbeing of patients.
• Comprehensive knowledge of and familiar with the definition of neglect and abuse for a vulnerable adult; must know how to report cases of neglect and abuse to APS and Law Enforcement.
• Comprehensive knowledge of HIPAA regulations and compliance standards.
• Familiarity with Electronic Health Records (her) systems.
• Familiarity with Primary Care pathways and chronic disease management.
• Exceptional interpersonal, customer service, conflict resolution, problem-solving, listening and communication skills.
• Excellent time management and organizational skills.
• Personal agility and adaptability; comfortable working through ambiguity that stems from an entrepreneurial environment.
• Skilled in phone, business systems and medical equipment operation.
• Meticulous to ensure accuracy of reports and data.
• Superb teamwork capabilities to coordinate efforts and work toward achieving the best outcome for the patient.
• Ability to show compassion and be emotional supportive in emergency medical situations.
• Committed to continuous improvement, innovation and leading peers toward best practices.
• Ability to take a positive approach to people with a friendly and warm nature; must embody our values of Love, Accountability and Passion.
• Ability to effectively collaborate and partner with team members, including providers and nurses, business leaders, and other members of the care team.
• Ability to effectively navigate stressful situations involving the public.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, competent in other systems required for the position.
• Ability and willingness to travel locally and regionally up to 100% of the time.
• Spoken and written fluency in English; bilingual Spanish desired.

Responsibilities

• With provider guidance and direction, conducts one-on-one advanced, in-home health assessments with senior patients. This includes documenting vital signs and measuring relevant physical attributes as well as identifying cognitive, functional, medication and social challenges impacting patient’s health.
• Communicates health updates with the provider and virtual care team. Facilitates care plan execution and design to keep patient home, happy, and healthy, when able.
• Prepares patients for virtual examinations; performs routine screenings, including vitals, weight, EKG, etc. Assists provider with exams and explains treatment procedures and providers’ instructions to patients, including facilitating video visits.
• Prepares and administers medications including IM and IV, changes dressings, applies bandages, removes sutures and other first aid procedures. Performs CPR when necessary.
• Performs non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic Point of Care lab tests.
• Interacts with EMS and emergency department personnel as necessary and with expediency, to coordinate emergency care for any presentation warranting an immediate trip to the hospital or advanced life support services.
• Creates and records detailed clinical documents for each patient, noting all medications, allergies, and medical conditions presenting. Documents contact information for each family member or friend serving as emergency contact.
• Documents and reports findings/actions to ensure encounters are accurately recorded and received by the provider as soon as administratively possible. Provides recommendations to provider within scope of license to address/reduce health risk.
• Maintains home visit supplies, equipment and stocks. Sterilizes instruments, practices OSHA safety standards, practices accurate, legal and ethical documentation at all times.
• As defined by state statutes and pursuant to medical protocols, policies and procedures set by the provider, administers appropriate patient care at the Paramedic skill level in emergency medical situations.
• Reports cases of neglect or abuse to Adult/Child protective services. Contacts law enforcement when appropriate.
• Educates seniors on aging and disability resources and other applicable social services. Recommends to provider and care team needed mental health interventions, leveraging community resources whenever possible. Coordinates fire rescue units, police and other community agencies making home visits.
• Performs other duties as assigned and modified at manager’s discretion.

Preferred Qualifications

• Community paramedic certification (CP-C) strongly preferred.
• Experience in telemedicine or virtual care delivery strongly preferred.
• Experience working with geriatric patients is a plus.
• ALS certification preferred.