Mobile Associate – Retail Sales

Mobile Associate – Retail Sales

Requirements

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience Required
• 6 months of customer service and/or sales experience, Retail environment preferred Preferred
• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Preferred Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred Preferred