Middle Market Major Account Manager
| Company | United Parcel Service (UPS) |
|---|---|
| Location | North Las Vegas, NV, USA, Elk Grove, CA, USA, Homewood, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree or International equivalent
- Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit
- Demonstrates knowledge of competitors’ offerings and the features of their products, services, and customer facing technology solutions
- Considers industry and financial trends when making account decisions
- Demonstrates a detailed understanding of competitor’s strategies and offerings
- Demonstrates some advanced knowledge of how to conduct customer analysis using common sources of information
- Helps define and create specific documented account strategies
- Uses multiple strategies to persuade others
- Identifies business areas and stakeholders impacted by customer issues
- Builds and maintains relationships throughout a customer organization
- Demonstrates a detailed understanding of supply chain concepts
Responsibilities
- Executes the business plan through internal sales staff to review sales leads and qualify customer accounts
- Gathers detailed customer requirements to identify which UPS products and services will create the best solution
- Builds roadmaps that support sales execution across UPS business units
- Maintains contract compliance to ensure elements of contracts are being followed by both UPS and the customer
- Shares competitive information internally to increase knowledge of the competitive landscape
- Monitors and tracks competitors to gain competitive intelligence
- Cultivates strong partnerships with customers to gain sales leads
- Serves as point of contact between customers and Sales management teams
- Addresses customers’ concerns by partnering with cross-functional groups within UPS
- Partners with cross-functional groups to create customized enterprise solutions for customers
- Applies a strong understanding of customers’ business models and structure to outline appropriate sales processes
Preferred Qualifications
-
No preferred qualifications provided.