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Middle Market Client Experience Consultant – Cigna Healthcare
| Company | Cigna Group |
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| Location | Denver, CO, USA |
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| Salary | $64700 – $107800 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
- Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
- Strong oral and written communication skills required.
- Strong presentation skills required.
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
- Must reside in local market and ability to commute to local Cigna office.
Responsibilities
- Support Middle Market Client Manager’s strategic selling approach that best demonstrates Cigna Healthcare’s value.
- Develop/Maintain a ‘Trusted Partner’ relationship with Client Managers.
- Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues.
- Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives).
- Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations.
- Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna’s strategy and value proposition – may require broad organizational collaboration, influence, and escalation.
Preferred Qualifications
- Bachelor’s degree preferred.
- Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
- Salesforce & KnowledgeXchange experience preferred.
